Terms and Conditions

1. The Service

Acotiza VOICE provides an AI voice receptionist that can answer calls, share information you configure (such as hours, location, services, products, and policies), support English, Spanish and French voices, include a voice number on eligible plans, provide call logs/transcripts where available, and allow human handoff according to your settings.

Features may evolve over time. We may modify, suspend, or discontinue parts of the Service with reasonable notice when practical.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of registration information, safeguarding login credentials, and all activity under your account.

You must keep business configuration content accurate and lawful. The voice agent only answers based on what you configure.

3. Plans, minutes, and billing

Subscriptions are offered in monthly minute plans (for example 100, 300, 500, or 1000 minutes). Pricing, included features, and taxes are shown at checkout.

Payments are processed by our payment providers (including in-app purchase platforms where applicable). By subscribing, you authorize recurring charges until you cancel according to the cancellation process available in the Service or as otherwise agreed.

Unused minutes do not roll over unless we expressly state otherwise. Overage, suspension for non-payment, or plan changes may apply according to the plan terms displayed at purchase.

Except where required by law, fees are non-refundable once a billing period has started.

4. Acceptable use

You agree not to use the Service to:

• Violate any law, regulation, or third-party rights.
• Transmit illegal, harmful, deceptive, harassing, or fraudulent content.
• Impersonate another person or misrepresent your affiliation.
• Interfere with telephony networks, attempt unauthorized access, or reverse engineer the Service except as allowed by law.
• Use the Service for emergency services (for example, contacting police, fire, or medical emergency numbers) as a substitute for dedicated emergency systems.

5. Your content and caller interactions

You retain ownership of the business content you upload or configure. You grant Acotiza a limited license to host, process, and display that content solely to provide the Service.

You are responsible for disclosures required by call-recording, privacy, and consumer-protection laws in your jurisdiction, including notifying callers when an AI agent answers or when calls may be recorded or transcribed.

Acotiza is not responsible for business decisions callers make based on information you configured.

6. AI limitations

The voice agent uses automated speech and language technologies. Responses may be incomplete, delayed, or incorrect. You should configure clear FAQs and handoff rules for sensitive or complex requests.

The Service is not a substitute for licensed professional advice (legal, medical, financial, or otherwise).

7. Intellectual property

The Service, branding, software, and related materials are owned by Acotiza LLC or its licensors. Except for the limited rights needed to use the Service under these Terms, no rights are granted to you.

8. Third-party services

The Service depends on third parties such as telephony carriers, speech/AI providers, hosting providers, and payment processors. Their outages or changes may affect availability. Your use of those providers may also be subject to their terms.

9. Suspension and termination

You may cancel your subscription as described in the admin console or billing flow. We may suspend or terminate access for non-payment, suspected fraud, security risk, or material breach of these Terms.

Upon termination, your right to use the Service ends. We may delete or retain data as described in the Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACOTIZA DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACOTIZA AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO ACOTIZA FOR THE SERVICE DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend and indemnify Acotiza against claims arising from your content, your configuration of the voice agent, your failure to provide legally required caller notices, or your misuse of the Service.

13. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Courts located in Miami-Dade County, Florida, will have exclusive jurisdiction, except where applicable law requires otherwise.

14. Changes

We may update these Terms by posting a revised version on this page and updating the "Last updated" date. Continued use after the effective date constitutes acceptance of the revised Terms.

15. Contact

Acotiza LLC - Acotiza VOICE

701 Brickell Avenue, Miami, FL 33131, United States

Email: voice@acotiza.com | Phone: +1-786-350-0090