Privacy Policy

1. Who we are

Acotiza VOICE is operated by Acotiza LLC, located at 701 Brickell Avenue, Miami, FL 33131, United States.

For privacy questions, contact us at voice@acotiza.com or +1-786-350-0090.

2. Information we collect

Depending on how you use the Service, we may collect:

• Account and business information: name, email, phone, business name, address, hours, services, FAQs, policies, and other content you configure for the voice agent.
• Billing information: plan selection, subscription status, and payment-related data processed by our payment providers. We do not store full card numbers on our servers.
• Call and usage data: call metadata (time, duration, caller number when available), transcripts, recordings if enabled, minute consumption, and handoff events.
• Technical data: IP address, browser type, device information, approximate location derived from IP, cookies or similar technologies, and logs needed to operate and secure the Service.
• Communications: messages you send through contact forms, email, or support channels.

3. How we use information

We use information to:

• Provide, configure, and operate the AI voice receptionist and related admin tools.
• Process subscriptions, invoices, and payments.
• Monitor usage against minute plans and prevent abuse or fraud.
• Improve accuracy, reliability, and support of the Service.
• Communicate service notices, billing updates, and (where permitted) product information.
• Comply with law and enforce our Terms and Conditions.

4. AI voice processing

When callers interact with your Acotiza VOICE agent, audio may be processed by telephony and speech providers to convert speech to text, generate replies based on the information you configured, and (if enabled) create transcripts or recordings for your account.

You are responsible for telling callers, where required by law, that calls may be handled by an automated system and may be recorded or transcribed.

5. How we share information

We do not sell your personal information. We may share information with:

• Service providers that help us operate the Service (hosting, telephony, speech/AI processing, email delivery, analytics, and payment processing), under contractual confidentiality and security obligations.
• Your authorized account users and administrators.
• Authorities when required by law, court order, or to protect rights, safety, and security.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy or equivalent protections.

6. Cookies and similar technologies

We use essential cookies and similar technologies to keep you signed in, remember preferences (such as language or theme), and protect the Service. Where we use non-essential analytics or marketing cookies, we will do so in line with applicable law.

7. Data retention

We retain account, billing, and call-related data for as long as your subscription is active and for a reasonable period afterward to meet legal, accounting, dispute, and security requirements. You may request deletion of account data subject to legal retention needs.

8. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. To exercise these rights, email voice@acotiza.com. We may need to verify your identity before responding.

If you are in the European Economic Area, United Kingdom, or similar jurisdictions, our legal bases may include contract performance, legitimate interests (operating and securing the Service), consent where required, and legal obligations.

10. Children

The Service is intended for businesses and adults. We do not knowingly collect personal information from children under 16.

11. International transfers

Acotiza LLC is based in the United States. If you access the Service from another country, your information may be processed in the United States and other countries where our providers operate.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use of the Service after changes means you accept the updated Policy.

13. Contact

Acotiza LLC - Acotiza VOICE

701 Brickell Avenue, Miami, FL 33131, United States

Email: voice@acotiza.com | Phone: +1-786-350-0090